Q: What products do you offer?
A: We offer a variety of jewelry and hair accessories, including customizable pieces to make them uniquely yours. Explore our handpicked selection of rings, earrings, necklaces, bracelets, and hair claws to find the accessories that perfectly match your personality.

Q: Do you offer customized pieces?
A: Yes, we do! We offer customized jewelry and hair claws to make your pieces uniquely yours. You can find all our customizable items under the ‘Customized’ tab.

Q: What materials are used in your products?
A: Our jewelry is made with S925 silver and 18K gold plating, ensuring it is long-lasting and resistant to tarnish. We also offer stainless steel and brass pieces dipped in 14K or 18K yellow gold when indicated. These pieces remain durable, especially with proper care. Our plant-based claw clips are crafted from plant pulp, making them non-toxic, sturdy, and flexible enough to bend and return to their original shape.

Q: Are your pieces Hypoallergenic?
A:  Our products that are made with S925 silver and 18k gold plating are hypoallergenic, making them safe for kids and adults of all ages. 
Plus, they’re perfect for swimming in beautiful salt waters, like those here in the Philippines! Pieces made with stainless steel or brass are coated in 14k Yellow Gold to help keep them comfortable and skin-friendly. While brass is safe for most people, this material is not officially hypoallergenic.

Q: Why does my S925 jewelry feel soft or bendable?
A: S925 sterling silver is naturally slightly malleable, which means it can flex a little under pressure (And that's when you know your piece is genuine S925!). 
This is completely normal and part of what makes it durable yet comfortable to wear. Just handle it gently, and it will keep its shine and shape beautifully over time.

Q: What payment methods do you accept?
A: We accept payments via Bank Transfer, and GCash.

Q: How is shipping handled?
A: We use Gogo Xpress for shipping. Tracking information will be provided once your order is shipped.

 
Q: Do you ship internationally?
A: We’re working on offering international shipping soon! Stay tuned for updates.

Q: What is the estimated delivery time for orders?
A: Please allow 5 to 10 days to process regular items and up to 2 weeks for customized pieces. We keep low-volume inventory to practice sustainability as a startup, and all our items are carefully handmade and thoughtfully selected. Shipping time may also vary by location—orders outside Metro Manila may take an additional 3 to 5 days to arrive from the shipping date

 
Q: Do you accept returns or refunds?
A: We are working on offering returns for eligible products. However, please note that we currently do not accept refunds.

Q: Are your prices always fixed?
A: Our prices are subject to change as we update our collections and materials. We always strive to offer fair and transparent pricing, so be sure to grab your favorite pieces while they’re available!

 
Q: How should I care for my jewelry?
A: Keep your jewelry clean by wiping it with a soft cloth after wear. Store it in a dry place and avoid exposure to harsh chemicals, water, or direct sunlight for prolonged periods.

Q: How can I get in touch with you?
A: Have a question or note? Reach us via our contact form or at figata.brand@gmail.com